FAQs

Frequently Asked Questions

  1. How can I place an order on Lusienne’s website?
    To order from Lusienne, simply browse our collection, select the items you want, and proceed to checkout. Follow the easy steps to finalize your purchase.

  2. Can I change or cancel my order after submitting it?
    If you wish to modify or cancel your order, please contact us within 24 hours. Once the order is processed, we are unable to make any changes or cancellations.

  3. How can I track my Lusienne order?
    Once your order is dispatched, you’ll receive an email with tracking information. You can also track your order through the tracking link provided on our website.

  4. Do you offer any promotional discounts or special offers?
    We occasionally run promotions and special offers. Make sure to subscribe to our newsletter for the latest updates and exclusive discounts.

  5. Is shopping on Lusienne’s website secure?
    Absolutely! We prioritize your security and use trusted payment systems to protect your personal and financial details.

  6. Can I place an order if I live outside of France?
    Currently, Lusienne only ships to France. We plan to expand our international shipping options in the near future.

  7. What should I do if I received the wrong or faulty item?
    If you receive the wrong or a faulty product, please contact us within 3 days of receiving your order. Our customer service team will assist you with a return or exchange.

Contact Us
For any questions or assistance, our customer service team is here to help:
📧 Email: info@Lusienne.com
📍 Address: 13 Rue Auguste Naudin, 86440 Migné-Auxances, France
📞 Phone: +33 7 54 15 65 87